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Refund Policy

Last updated: January 2026

We want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help with returns and refunds.

Return Window

You have 7 days from the date of delivery to return your item for a full refund. Items must be returned in their original condition with all tags attached.

Return Conditions

To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it
  • In the original packaging
  • Accompanied by the receipt or proof of purchase

How to Return

To initiate a return:

  1. Contact our customer service team
  2. Provide your order number and reason for return
  3. Pack the item securely in its original packaging
  4. Ship the item to our returns address

Refund Processing

Once we receive your return, we will inspect the item and process your refund within 5-7 business days. The refund will be issued to your original payment method.

Non-Returnable Items

The following items cannot be returned:

  • Gift cards
  • Personalized or custom-made items
  • Sale or clearance items
  • Perishable goods

Important: Shipping costs are non-refundable. You will be responsible for paying your own shipping costs for returning your item.

Questions About Returns?

Email: heavencraftuk@gmail.com

Phone: +44 7404138737

Monday - Friday: 9:00 AM - 5:00 PM GMT

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